Terms & Conditions

Bookings

  1. Reservations can be made up to 10 hours before the date and time of the visit (Paris time).
  2. Visits are provided in French and English.
  3. Visits will be maintained in case of light rain. Waterproof jackets are available for guests. The picnic on the Grand Canal might not be pleasant for our guests. The guide may prefer to have lunch in the sheltered restaurants of the Notre-Dame market.
  4. inAeri.com reserves the right to cancel a tour in the event of heavy rain, adverse or extreme weather conditions.

Personal Safety

All participants must be able to ride a bike properly on roads and dirt roads. They should not have any balance problems on the bike.

Each client is responsible for their own safety at all times. inAeri will not be responsible for any injuries caused to a client, except as a result of negligence on the part of the company.

Clients must follow the safety instructions given by the guide. They should exercise caution and care when using the bicycles. The tours offered by InAeri are sightseeing tours and are not sport tours. Excessive speed, jumping or slalom is prohibited.

A participant who is unable to ride his or her bike properly without endangering himself or herself, or who does not respect the safety instructions, may be excluded from the tour by the guide.

Cancellation Policy

Cancellation conditions at the clients’ initiative

Our customers have the possibility to cancel free of charge up to 24 hours before the date and time of the beginning of the visit (Paris time). The refund will be in full.

No refund will be made if the cancellation occurs less than 24 hours before the date and time of the start of the tour (Paris time).

cancellation CONDITIONS at the initiative of inAeri.com

inAeri.com tries systematically to satisfy its hosts. However, in case of major force, tours can be cancelled for instance in the following cases :

  • The Palace of Versailles cancels the visits (for example at the time of an International Congress not envisaged like the one made on Ukraine in 2022)
  • the guide becomes ill (Covid 19 or other illness)
  • There is no more room available to visit the Château de Versailles (very high attendance)
  • In case of an unforeseen exceptional event (theft of bikes, storms etc…)

Within the framework of a cancellation at the initiative of inAeri.com, the entirety of the price of the visit will be refunded.